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Shipping Policy

Our standard service is Royal Mail 1st Class Recorded Delivery. Royal Mail aim to deliver 93% of first class mail by the next day but this is not guaranteed. Delivery could take between to 2-5 days for first class post to the UK mainland (this excludes Highlands, i.e. anywhere north of Glasgow). All orders will be shipped within 3 working days of your order being placed although we do aim to post all orders placed by 11am the next working day.  If your order does not arrive within 3 days after the expected time of delivery date, please contact By Rachel Jade and we will try to rectify the situation for you.  The shipping options available to you will be shown at checkout and are calculated by the weight of the items in your basket.  Customs, taxes and other fees. International orders may be subject to Custom, Taxes and other fees. These charges are not the responsibility of By Rachel Jade . The customer will be liable to pay in full.



Return & Exchange Policy

If you have received a faulty or incorrect item, please get in touch via the form below so we can get this sorted for you, any damaged or faulty products must be reported within 7 days of your delivery.  If you wish to return something to us, please complete the below return form and we will contact you within 48 hours via email.  You can return unused items to us within 28 days of receiving your order just make sure your items are in the original condition.  Please make sure your order number, name and email are included inside your parcel.  All returned goods must be sent by recorded delivery we are unable to offer refunds for the initial postage costs of your order unless the returned products are deemed faulty.

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