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TERMS AND CONDITONS

Terms & Conditions – By Rachel Jade

1. General Information

By placing an order or booking a treatment on this website, you agree to the terms and policies outlined below. Please read carefully before purchasing or scheduling.

2. Jewellery Orders & Pre-Orders

  • All jewellery is made to order.

  • Please allow up to 7 working days for processing and dispatch.

  • You will be notified once your order has shipped or is ready for Click & Collect.

3. Policies & Client Information

Age Requirement

  • All clients must be 18+.

  • Valid photo ID is required at the appointment.

Deposits & Payments

  • A £50 non-refundable, non-transferable deposit is required for all treatments.

  • If full payment is made, it is also non-refundable and non-transferable.

Patch Test Policy

  • Laser Tattoo Removal: Patch test required at least 7 days prior. Repeat after 6 months.

  • SPMU: Patch test posted to client. If not received in 5 days, contact Rachel via Instagram @byracheljade or 07581 402956.

  • Lash Extensions: Patch test recommended 48+ hrs before.

  • LVL & Brow Tint: Patch test required 48+ hrs before.

  • Tiny Tattoos: Patch test recommended 24 hrs before, sent to your address.

Cancellations & Rescheduling

  • Rescheduling with < 1 week notice = deposit forfeited.

  • Cancelling with < 72 hrs or no-show = full treatment fee charged.

Card Capture & Authorisation

  • Card details securely stored.

  • By booking, you authorise charges for cancellations, lateness, or no-shows.

Late Arrivals

  • Arriving > 15 minutes late = appointment cancelled and full fee charged.

Health Restrictions

  • Treatments cannot proceed if:

    • You have an active infection

    • You’ve taken antibiotics in the past 4 weeks

  • Failure to disclose results in deposit loss.

Unexpected Circumstances

  • We’ll try to accommodate changes, but policies still apply.

No Additional Guests

  • No friends, family, or pets allowed (guide dogs welcome).

Agreement

By booking, you agree to these terms.

4. Product Terms

Product Descriptions

  • Specs and descriptions are approximate.

  • We may update, correct, or withdraw items without notice.

Ordering

  • Orders are placed via online form.

  • Contract begins upon dispatch confirmation email.

  • Orders cannot be cancelled or amended once placed.

Pricing & Payment

  • Prices include VAT if applicable; exclude delivery.

  • Payment via debit/credit card or PayPal.

  • If pricing errors occur, we may cancel and refund.

Delivery

  • Delivered to the address provided.

  • Not liable for delays due to incorrect info.

  • Faults must be reported within 14 days.

  • Notify of delivery issues within 7 days.

Cancelling Orders

  • Cancel within 14 days of delivery if unused.

  • Return postage at client’s cost.

  • Used/opened items can’t be returned.

5. Professional Products & Training

Professional Products

  • You confirm certification to use pro items.

  • We’re not liable for misuse.

Training Materials (Ebooks)

  • You confirm you’re a trained professional.

  • No liability accepted for untrained use.

Training Terms

  • Booking fees are non-refundable.

  • <14 days cancellation = no refund unless spot is filled.

  • Late = join when you arrive. No-shows = no refund.

  • We’ll reschedule if space allows.

  • If we cancel, you’ll get a full refund only.

6. Privacy & Cookie Policy

Cookie Usage

  • We use cookies to improve site function.

  • Disabling may affect your experience.

Types of Cookies

  • Account, login, form, and analytics cookies may be used.

  • Google Analytics tracks time spent and content visited.

Third-Party Cookies

  • Some content may involve trusted third-party services.

Third-Party Disclosure

  • We don’t sell or trade your personal info.

  • Trusted partners may help us operate the site.

  • Info may be shared to comply with the law.

More Information

Contact us at:

By continuing to use this website or booking a treatment, you acknowledge and agree to these terms and conditions.

Studio Unit 5, Dumb Blonde Hair, Northbrook Trading Estate, 20 Northbrook Rd, Worthing BN14 8PN
WHAT 3 WORDS: 
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