POLICY

Policies & Client Information

At By Rachel Jade, your safety and satisfaction are our top priorities. Please take a moment to read through our policies before booking your treatment. By scheduling an appointment, you agree to the following terms:

Age Requirement

All clients must be 18 years or older. A valid photo ID must be presented at your appointment. If you are unable to provide ID, your treatment may be refused.

Deposits & Payments

A non-refundable, non-transferable deposit of £50 is required for all treatments.
If the full amount is paid in advance, it is also non-refundable and cannot be transferred to another person.

Patch Test Policy

• Laser Tattoo Removal: A patch test is mandatory at least 7 days before treatment. If more than 6 months have passed since your last session, a new patch test is required.

• Semi-Permanent Makeup (SPMU): Your patch test will be posted to your home. If you don’t receive it within 5 days of booking, please contact Rachel directly via Instagram @byracheljade or call 07581 402956. It is your responsibility to notify us if it hasn’t arrived.

• Lash Extensions: A patch test is optional but recommended if you are new to lash extensions or have sensitive skin. You can book a test at least 48 hours in advance.

• LVL & Brow Tint: A patch test is required at least 48 hours prior to your appointment. Failure to complete this may result in your treatment being refused.

• Tiny Tattoos: A patch test is recommended 24 hours before your appointment to ensure there is no reaction to the ink or tools. This will also be sent to your home address.

Cancellations & Rescheduling

• Rescheduling with less than 1 week's notice will result in your deposit being forfeited.

• Cancelling with less than 72 hours’ notice or failing to attend your appointment will result in a charge of the full treatment cost.

• Any changes must be communicated as early as possible.

Card Capture & Authorisation

Your card details are securely stored via our booking system. By booking, you authorise us to charge your card in line with the cancellation, lateness, and no-show policies.

Late Arrivals

If you arrive more than 15 minutes late, your appointment will be cancelled and 100% of the treatment cost will be charged.

Health Restrictions

Treatments cannot be carried out if you:

• Have an active infection

• Have taken antibiotics in the last 4 weeks

Failure to inform us of these conditions will result in loss of your deposit.

Unexpected Circumstances

We understand that life happens. We’ll always do our best to accommodate unexpected changes wherever possible, but policies still apply.

No Additional Guests

For safety and hygiene reasons, no friends, family, or pets are allowed at your appointment. (Guide dogs are welcome.)

Agreement

By booking an appointment, you are agreeing to these terms and conditions. These policies are in place to protect both the client and the practitioner.

Terms and Conditions

Contacting Us

Email – info@byracheljade.co.uk
Phone – 07581 402956

Web Site Information

We aim to provide accurate and up-to-date information, but we make no representation and give no warranty of any kind in respect of the information provided.
We are not liable for any loss (direct, indirect or consequential) from reliance on information on the website or any error/omission, except for death or personal injury due to our negligence.

Description of Products

Descriptions and specifications are approximate. We reserve the right to make changes that do not affect product quality or performance.
We may correct website errors or withdraw products without liability. Prices and availability may change without notice.

Ordering Products

Orders are placed via a completed online form and confirmed by email. A binding contract is created upon dispatch of confirmation email.
Once an order is placed, we cannot cancel or amend it due to immediate dispatch processing.

The Price and Payment

Prices shown include VAT (if applicable) but exclude delivery.
Payment is via credit/debit card or PayPal at checkout. If an error in pricing occurs, we reserve the right to cancel the order and refund you.

Delivery of Products

Products are delivered as per the address provided. We are not liable for delays or delivery failures due to inadequate instructions.
Faulty items must be reported within 14 days. If confirmed, we will refund or replace and cover shipping costs.
You must notify us of any delivery issues within 7 days.

Cancelling Orders

You may cancel an order within 14 days of delivery. Products must be returned unused and at your own cost.
Opened or used products cannot be cancelled, even if sent in error. Statutory rights are unaffected.

General Terms

Products are sold to both consumers and professionals.
Contracts are governed by English law and English courts have jurisdiction.
The Contracts (Rights of Third Parties) Act 1999 does not apply.

Professional Products

By purchasing professional products, you confirm you are certified to use them. We are not liable for misuse due to lack of training.

Training Products (Ebooks)

By purchasing an ebook/manual, you confirm you are a trained professional. No certification is required at checkout, but we hold no liability for misuse by untrained individuals.

By Rachel Jade Training Terms

Booking & Cancellations

• All booking fees are non-refundable.

• If you cancel with less than 14 days' notice, no refund will be given unless we can fill your space.

• If we fill your space, you will receive a full refund.

Late Arrival & No Show

• Please notify us if you are running late. We allow a 5-minute grace period. After this, the course starts without you.

• No-shows are non-refundable.

Rescheduling

We’ll try to move you to a future course if space allows.

Cancellation by Us

If we must cancel due to low numbers or unforeseen circumstances, we will refund your course fee in full. No other compensation will be provided.

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Privacy & Safety 

How We Use Cookies

 

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

 

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

 

For more information on Google Analytics cookies, see the official Google Analytics page.

 

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

 

Third Party Disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

More Information

 

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

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