Privacy Policy

Last updated: April 17th, 2025

This privacy policy notice for By Rachel Jade ("we", "us", or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.byracheljade.co.uk, or any website of ours that links to this privacy policy notice.
Engage with us in other related ways, including any sales, marketing, or events, or by booking treatments at our studio.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us at info@byracheljade.co.uk.

Summary of Key Points

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we receive any information from third parties?
We do not receive any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure safety, prevent fraud, and comply with law.

In what situations and with which parties do we share personal information?
We may share information only when necessary to fulfil a service, comply with the law, or with your consent.

How do we keep your information safe?
We have organisational and technical processes in place to protect your information. However, no online system is completely secure.

What are your rights?
Depending on where you are located, you may have certain rights regarding your personal information, including access, correction, and deletion.

How do you exercise your rights?
The easiest way is by contacting us directly. We will respond in accordance with data protection laws.

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you make a booking, contact us, or engage with us through our website or social media.

The personal information we collect may include:

Full name
Email address
Phone number
Contact preferences
Payment details (for bookings or deposits)

All information must be true, complete, and accurate, and you must notify us of any changes.

Information Automatically Collected

Some information—such as your IP address and browser details—is automatically collected when you visit our website.
This helps us maintain security, improve user experience, and monitor website performance.

We may also use cookies and similar technologies for analytics and marketing purposes (see Section 5 for details).

2. How Do We Process Your Information?

We process your information to:

Provide and manage your bookings and treatments.
Communicate with you about appointments, offers, or updates.
Manage payments and transactions.
Improve and personalise our Services.
Respond to inquiries or feedback.
Comply with legal obligations.

We will only process your personal data when we have a legal basis to do so, such as consent, contractual necessity, or legal compliance.

3. What Legal Bases Do We Rely On?

Under the UK GDPR, we process your personal information only when it is lawful to do so. This includes:

Consent: When you voluntarily provide information or subscribe to marketing.
Contractual obligations: To process bookings or payments.
Legal obligations: To meet UK tax, insurance, or regulatory requirements.
Legitimate interests: To operate and grow our business in a fair and transparent manner.

4. When and With Whom Do We Share Your Information?

We only share your information when necessary, such as with:

Payment processors (e.g., Stripe, Fresha)
Email marketing services (if you opt-in to receive updates)
IT and website service providers assisting in business operations
All third parties are required to protect your data and comply with UK data protection law.

5. Do We Use Cookies and Tracking Technologies?

Yes. We use cookies and similar technologies to improve your experience and analyse website performance.
You can manage or disable cookies in your browser settings.

6. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to fulfil the purposes outlined in this notice, unless a longer period is required by law (for example, financial records).
When no longer needed, your information will be securely deleted or anonymised.

7. How Do We Keep Your Information Safe?

We take appropriate technical and organisational measures to protect your personal information.
While we strive for complete security, no method of transmission online is 100% secure. Access to your information is restricted to authorised personnel only.

8. Do We Collect Information from Minors?

We do not knowingly collect data from or market to anyone under the age of 18.
If we learn that data has been collected from a minor, it will be deleted promptly.

9. What Are Your Privacy Rights?

You have the right to:

Request access to your personal data.
Request correction or deletion.
Withdraw consent at any time.
Object to certain data processing activities.

You can exercise these rights by contacting us at info@byracheljade.co.uk.

If you are in the UK and believe your data has been handled unlawfully, you can contact the Information Commissioner’s Office (ICO).

10. Do-Not-Track Features

Our website does not currently respond to Do-Not-Track (DNT) signals due to lack of an industry standard.

11. Updates to This Notice

We may update this privacy notice as needed to remain compliant with laws or reflect operational changes.
The updated version will be effective immediately upon posting on our website.

12. Contact Us

If you have any questions or concerns about this notice, please contact us at:

By Rachel Jade

07581402956
info@byracheljade.co.uk
Worthing, West Sussex, United Kingdom

13. Reviewing, Updating, or Deleting Your Data

You may request to access, amend, or delete the personal information we hold about you by contacting info@byracheljade.co.uk.